Shut Offs

Your water service may be shut off for any of the following reasons:

Late Payment

Accounts 15 days past due are eligible for disconnect. The City will notify the resident and/or property with a notation on the utility bill that there is a past due balance and the account is subject to disconnection. Accounts shut off for late payment shall be charged applicable trip charges. 

Due to improper application, installation, and inspection

The City reserves the right to disconnect the use of water on any property where the owner or occupant of which is indebted to it in any manner or to refuse the right of service unless the proper application, installation and inspection have been made.  Accounts shut off for improper application, installation, and inspection shall be charged applicable trip charges. 

lack of meter access

If free access to an inside meter for meter maintenance or repairs is not made within a reasonable period of time, the water may be shut off. Accounts shut off for lack of meter access shall be charged applicable trip charges. 

because of a leak

Whenever a leak or break occurs in a service line or any part thereof which is the consumer’s responsibility, the consumer must have it repaired immediately. If the consumer refuses to repair the leak or break immediately or if water is permitted to flow unnecessarily due to negligence; the City may disconnect the supply of water until the necessary repairs have been made. Accounts shut off as a result of a leak shall be charged applicable trip charges. 

water main breaks

The City reserves the right to shut off the water supply without notice in case of accidents or causes beyond its control, or for making repairs, connections or replacements, and shall not be held responsible in any manner for any consequences of such shut off. The City will give notice, so far as is practical, of any shut off of any water supply, but nothing shall require the giving of such notice. The City will, in no way, be responsible for any water damage or for the loss of water on account of fixtures having been left open when water is ordered on at any service.

broken or tampered with meters

If the City finds that a meter has been broken or finds evidence that the meter or seal has been tampered with, the water shall be shut off at the curb and shall not be turned on again until the consumer of the property pays for the estimated quantity of water that has been used and not registered, plus the cost to restore the meter to proper working order and any other necessary expense. In addition, the consumer shall be subject to prosecution and penalties. Accounts shut off as a result of broken or tampered with meters shall be charged applicable trip charges. 

Public safety

The City reserves the right to shut off the water supply for emergencies or health and safety violations that have occurred that threaten water quality.