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1. What does it mean when a boil advisory is issued and under what circumstances will it occur?
2. If the City's Water Department issues a boil advisory does it mean the water is unsafe to drink?
3. How long should the water boil to adequately kill disease-causing microorganisms?
4. Are there alternatives to boiling water?
5. What is a "no use" advisory?
6. How will residents know if a boil advisory is in effect?

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1. What is Emergency Medical Service (EMS) billing?
2. Why does the City of Monroe charge for EMS services?
3. Who will be billed?
4. Who receives the ambulance bill?
5. How do I get a copy of an EMS report or EMS billing record?

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1. Where can I obtain Monroe's W-9 Form?

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1. I'm getting ready to start a home project. Where can I find out what permits are required?
2. I'm new to the area. Where can I find information about setting up utilities?
3. Does the City accept online payments?
4. Where do I vote?
5. When are the trash pick up days?

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1. What forms of payment are accepted?
2. What is a "Payout”?
3. I am not able to appear in Court on the date I have been scheduled, what can I do?
4. My citation is a payout, but I won't have the money to pay by the court date, what can I do?
5. When I appear in Court, I may not have enough money to pay the fine and court costs in full, what can I do?
6. I missed my Court date, what can I do?
7. Will I get points on my license?
8. I did not have my proof of insurance with me at the time of the citation, what can I do?
9. I did not have valid insurance in effect at the time of the citation, what happens now?
10. What degrees of offenses can the Monroe Mayor's Court hear?

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1. How do I obtain a copy of a police report or accident report?
2. I need to have fingerprints taken. Where can I get this done?
3. How do I report a concern, complaint, or commend a Monroe Police employee?
4. I would like to ride along with a police officer. How do I sign up?
5. How can I report a traffic-related problem in my neighborhood?
6. How can I report a vehicle left on the street for a long period of time?
7. How can I report narcotics activity in my neighborhood?
8. Can I make a police report over the phone or does a police officer have to come to my house?
9. I received a traffic ticket, where do I pay?
10. I received a traffic ticket and I don't think it is fair. What can I do?
11. Why aren't officers catching "real" criminals, instead of writing tickets?
12. Should I report suspicious activity in my neighborhood?
13. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?
14. What can I do about my noisy neighbors?
15. Why can't officers resolve or intervene in a civil matter?
16. I have been a victim of identity theft, what do I do?

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1. Where is the Utility Billing office located?
2. What are the hours of the Utility Billing office?
3. Can you add / remove my name from a bill?
4. Do you accept payment arrangements?
5. Can you fax or e-mail a copy of my prior bills?
6. What is this delinquent message on my bill?
7. I can't pay my entire utility bill by the due date, will you accept partial payment?
8. What are my options for paying my utility bill?
9. When is my utility bill due?
10. May I pay my utility bill with a credit card?
11. Is there a utility deposit?
12. When is my utility deposit returned?
13. How can I sign up for paperless billing?
14. My utility bill is high. What does this mean?
15. Can I request an adjustment online?

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1. What is a storm water utility?
2. Why do we need a storm water utility?
3. What is the concern about storm water quality?
4. What is the service charge based on?
5. How much is the storm water utility charge?
6. What is an impervious surface?
7. Is this a one-time charge?
8. How is property measured?
9. Who has to pay?
10. Is there a review process for the assessed service charge?
11. How much money will this service fee raise for the Storm Water Utility?
12. Why are churches and schools being billed?
13. Can I deduct the storm water fee on my taxes?
14. How will I be billed?
15. Is it possible to have my fee reduced?
16. I have installed detention basins on my property. Shouldn't this be reflected in a reduced fee?
17. How can you impose this fee without a vote?
18. What happens if I don't pay?
19. Where does the money go?
20. Isn't there already a fund for storm water?
21. Why not add this to my property taxes?
22. Is this money going to take care of the drainage problems created by new development?
23. I am a renter; do I pay the fee or does my landlord?
24. The City required me to build all these extra parking spaces. Why should I have to pay a service charge for them now?
25. My business is not connected to the City's drainage system. Why should I have to pay?
26. Has this program been used anywhere else?
27. How can I be sure this fee won't pay for other City projects?
28. I have a storm drainage problem, what shall I do?

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1. What is the street light utility assessment?
2. Why is the City utilizing a street light assessment?
3. Who is being assessed for the street lights?
4. How is the street light assessment calculated?
5. How long will the street light assessment last?
6. How am I charged for the street light assessment?
7. How does the street light assessment benefit me?

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1. What is the summer sewer credit?
2. How is the summer sewer credit calculated?
3. What if I fill my pool or water my lawn prior to the summer sewer credit period?

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1. When is my trash day?
2. When is the large item pick up?
3. How can I rent a large trash container on wheels?
4. How can I get a recycling container?
5. What if my trash was missed?
6. What is Rumpke's phone number?

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1. Who is required to have a water meter?
2. Can I tell if I have a leak by looking at the reading unit on my meter?
3. Who owns the water meters?
4. Will I be charged if my meter has to be upgraded?
5. What is Automatic Meter Reading?
6. Will the AMR interfere with cell phones, garage door openers, or other electronics?
7. Do I need to be home to have my water meter changed?
8. How long does it take to change out a water meter?
9. How do I make an appointment to have my water meter changed?

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1. How much is my water bill?
2. When is the next water meter reading?
3. Can you read my water meter before I move?
4. I am a landlord and want my tenants water turned off to evict them. Can you turn off the water?
5. A plumber told me to have my water turned off. Can you send someone out now? Is there a charge?
6. What do I need to do when filling my pool?
7. What do I do when I have water running in my basement by the meter?
8. How can I lower my water bill and save water at home?
9. I have a high water bill. Can I get an adjustment?
10. I have a water leak in my yard. Who will repair it?
11. How do I know if my toilet is leaking?
12. What kind of leaks will affect my bill?
13. Is my water meter read every month?
14. How do I start / stop utility services?

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1. There is red water coming out of my faucet. How do I get rid of it?
2. While doing laundry, red water has stained my white clothes. What do I do?
3. What is the hardness in grains per gallon (gpg)?
4. I have learned that I am on a boil advisory. What does this mean?