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The Utility Billing & Collections Office is located at:
City of Monroe Administration Building233 S. Main St. Monroe, OH 45050
The Utility Billing Office is open to the public from 8:30am to 5:00pm, Monday through Friday.
All requests to start, stop, or transfer utility service are done online. Click here to sign up for new service.
To make updates to your utility account, please contact the Utility Billing Department at 513-539-7374, option 1ORComplete the online utility updates form HERE.
Click here to see a list of all payment options.
Of course! We accept Visa, Mastercard, or Discover.
Click here to make an online utility payment.
You may also call the office to make a payment over the phone, or stop into the City Administration Building at:
233 S. Main St. Monroe, OH 45050
To discuss possible payment arrangements, please contact the Utility Billing & Collections Office at 513-539-7374, option 1.
Please contact the Utility Billing Department at 513-539-7374, option 1, to discuss the possibility of a promise to pay.
Please email your request to UB@Monroeohio.org and we will provide a copy of the bills as quickly as we can, depending upon the size of the request.
You may also sign up for paperless utility bills here.
If there is a utility account balance that is more than 15 days past due, the water service may be subject to disconnection. The delinquent message on your bill is notification that you are eligible for water disconnection on the next shut off day. Please submit a payment immediately to avoid any interruption in your water service.
The utility bills are always due on the 18th of each month.
There is a utility deposit for any customer who does not own the property. When an application is submitted by someone who is not the property owner, a deposit of two hundred dollars ($200.00) shall be charged to the occupant for which application for water service is requested.
The deposit of two hundred dollars ($200.00) will be applied to the final water bill, and any remaining credit balance will be refunded. Refund checks will be mailed 2-4 weeks after the final reading date.
Click here to sign up for paperless utility bills.
If your bill is higher than normal, please visit our high bill investigation page for tips and troubleshooting.
Yes! All adjustment requests are submitted online. Please click here to access the Bill Adjustment Request Form.
(If you are unable to submit a request online, you may bring proof of leak repair to the City Administrative Building, and a Customer Service Specialist will complete the online process for you.)
233 S Main Street
P.O. Box 330
Monroe, OH 45050-0330