Payments

Utility Payments can be paid by cash, credit card, check or money order. Checks and money orders should be made payable to the City of Monroe.

call our interactive voice response line

Call our interactive voice response line at 866-907-3593. You will need a copy of your utility bill to input your account number and customer ID. 

You can also reach the IVR line by calling the city building during business hours at 513-539-7374 option 1, option 1. 

sign up for ACH Debit

To have your bill automatically deducted from your checking account on the due date each month, please download an application (PDF) and fax it to 513-360-2225 or drop it off at the City building. If you would like to have the form emailed to you, please send the request to CSSInbox@monroeohio.org. 

sign up for online payments through UTILITIES ACCESS

While utilities access allows you to view your current balance, prior bills, and consumption history, it does not have recurring payment functionality. Click here sign up for online payments through UTILITIES ACCESS sign up for online payments through UTILITIES ACCESS to sign up for our new online payment portal. 

Refer to this page for instructions on how to sign up for the new payment portal.

PRIVACY POLICY

Your payment information will be kept confidential and will not be shared or used for any other purpose other than the purpose of this transaction.

Mail your payment to:

City of Monroe
PO Box 643972
Cincinnati, OH 45264-3972

deliver your payment to:

City Building Administrative Office Lobby (Lower level)
233 S Main Street
Monroe, OH 45050

Hours
Monday - Friday
8:30 a.m. - 5 p.m.

use our  24-Hour Drop Box

Please do not drop cash in the drop box, drop off check or money order only. The drop box is located behind the City Building next to the old PD entrance.

24-HOUR PAYMENT KIOSK 

Make your payment by cash, check or credit card at our new 24 hour kiosk located in the lower level of the City Building next to the old PD entrance.