utility Billing & Collections

  • The City of Monroe generates utility bills MONTHLY.

  • The service period on your utility bill is from approximately the 14th to the 14th of each month.
    Bills are mailed out on approximately the 27th each month.

  • All utility bills are due on the 18th of every month.

  • The City of Monroe does not provide gas or electric service.  
    Contact Duke Energy at 1-800-777-9898 for information on gas/electric service.

 Explore the links on the left for additional utility billing information.