Frequently Asked Questions

  1. Where is the Utility Billing office located?
  2. What are the hours of the Utility Billing Office?
  3. How do I sign up for new service?
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  1. What is storm water?
  2. Why does Monroe charge for storm water?
  3. What is the concern about storm water quality?
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  1. What is the street light utility charge?
  2. Why does Monroe charge for street lights?
  3. Who pays for the street lights?
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  1. What is the summer sewer credit?
  2. How is the summer sewer credit calculated?
  3. What if I fill my pool or water my lawn outside of the summer sewer credit period?
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  1. When is my trash collection day?
  2. What if my trash was missed?
  3. How can I get a recycling container?
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  1. Who is required to have a water meter?
  2. Can I tell if I have a leak by looking at the reading unit on my meter?
  3. Who owns the water meters?
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  1. How do I start, stop, or transfer utility services?
  2. How much is my water bill?
  3. When is the next water meter reading?
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