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Posted on: February 25, 2021

Utility Billing and Collection Update

Delinquent Utility Process. 

As of March 15, 2021, the City will restart its traditional delinquent utility process.  We will send out notification of delinquent amounts due and start preparing accounts for shut-off. Accounts that remain unpaid as of May 1 are subject to immediate service disconnection.  Delinquent accounts may be processed and sent to the County as an assessment on property taxes. To avoid disconnection payment plans must be set up by 3 p.m. on April 30, 2021. If you have any questions, please call our general line at 513-539-7374, Option 1.

Payment Plans

This has been a challenging year, and we understand that customers occasionally fall behind on their water bills.  The City of Monroe is available to work with our customers to set-up payment arrangements, preventing unpaid balances from getting out of control.  Businesses, homeowners, and tenants can apply for a payment arrangement that allow up to six months to pay the past due balance. 

What are the terms of the agreement?

The customer must pay the current bill due plus the first payment to establish the payment plan.  The customer must keep the payment plan amount current AND pay each new water bill received monthly.  Failure to meet the installment payment amount or new bill balances will cancel the  payment arrangement.  A customer may not be on more than one payment agreement at the same time.

How can I apply?

Contact the Utility Billing & Collections Specialist on the City’s website at  If eligible, you will receive a long-term payment agreement, and applicable payment coupons will be sent to you within 10 business days after enrollment.  This agreement must be signed and returned to the Utility Billing & Collections Specialist along with your first payment.  If the requester is a tenant, the  long-term payment agreement MUST be signed by the property owner.


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