Show All Answers

1. Where is the Utility Billing office located?

The Utility Billing & Collections Office is located at:

City of Monroe Administration Building
233 S. Main St. 
Monroe, OH 45050

2. What are the hours of the Utility Billing Office?

The Utility Billing Office is open to the public from 8:30am to 5:00pm, Monday through Friday.

3. How do I sign up for new service?

All requests to start, stop, or transfer utility service are done online.  

Click here to sign up for new service.

4. Can you add / remove my name from a bill?

To make updates to your utility account, please contact the Utility Billing Department at 513-539-7374, option 1
OR
Complete the online utility updates form HERE.

5. What are my options for paying my utility bill?

Click here to see a list of all payment options.

6. May I pay my utility bill with a credit card?

Of course!  We accept Visa, Mastercard, or Discover.

Click here to make an online utility payment. 

You may also call the office to make a payment over the phone, or stop into the City Administration Building at:

233 S. Main St. 
Monroe, OH 45050

7. Do you accept payment arrangements?

To discuss possible payment arrangements, please contact the Utility Billing & Collections Office at 513-539-7374, option 1.

8. I can't pay my entire utility bill by the due date. Will you accept partial payment?

Please contact the Utility Billing Department at 513-539-7374, option 1, to discuss the possibility of a promise to pay.

9. Can you fax or e-mail a copy of my prior bills?

Please email your request to UB@Monroeohio.org and we will provide a copy of the bills as quickly as we can, depending upon the size of the request. 

You may also sign up for paperless utility bills here.

10. What is this delinquent message on my bill?

If there is a utility account balance that is more than 15 days past due, the water service may be  subject to disconnection. The delinquent message on your bill is notification that you are eligible for water disconnection on the next shut off day.  Please submit a payment immediately to avoid any interruption in your water service.

11. When is my utility bill due?

The utility bills are always due on the 18th of each month.

12. Is there a deposit for utility service?

There is a utility deposit for any customer who does not own the property.  When an application is submitted by someone who is not the property owner, a deposit of two hundred dollars ($200.00) shall be charged to the occupant for which application for water service is requested.   

13. When is my utility deposit returned?

The deposit of two hundred dollars ($200.00) will be applied to the final water bill, and any remaining credit balance will be refunded.  Refund checks will be mailed 2-4 weeks after the final reading date. 

14. How can I sign up for paperless billing?

Click here to sign up for paperless utility bills. 

15. My utility bill is high. What should I do?

If your bill is higher than normal, please visit our high bill investigation page for tips and troubleshooting.

16. Can I request an adjustment online?

Yes!   All adjustment requests are submitted online.  Please click here to access the Bill Adjustment Request Form.

(If you are unable to submit a request online, you may bring proof of leak repair to the City Administrative Building, and a Customer Service Specialist will complete the online process for you.)