Show All Answers

1. How do I start, stop, or transfer utility services?

All requests to start, stop, or transfer utility service are done online.  

Click here to sign up for new service.

2. How much is my water bill?

Your monthly utility bill may vary based on how much water has been used.  Please call the Utility Billing Office at 513-539-7374, option 1, to find out the amount of your bill. 

3. When is the next water meter reading?

Meter reading dates for the subsequent month are listed on your current month's utility bill.  Monthly readings are usually obtained between the 13th-16th each month.

4. Is my water meter read every month?

Your water meter is scheduled to be read each month.  If the meter cannot be read, your bill will be estimated based on previous usage history.

5. I have water running in my basement by the meter. What should I do?

If the water is coming from the meter, the Water Department will come out and replace the meter at no additional charge to the resident. If the water is leaking from the pipes on either side of the meter, it is the responsibility of the property owner and you will need to contact a plumber. The City cannot recommend a plumber.

6. A plumber told me to have my water turned off. Can you send someone out now? Is there a charge?

There is a trip charge of $35 each direction during the Water Department working hours. The City does not take requests to shut the water off outside of the Water Department's working hours of 7 am to 3 pm. If you have an emergency, please contact dispatch at 513-539-9234.

7. What do I need to do when filling my pool?

The City provides an automatic summer sewer credit starting with your May meter reading and ending with your October meter reading.  

To find out if your pool fill is eligible for this adjustment, please complete our online Bill Adjustment Request Form.

8. I have a water leak in my yard. Who will repair it?

The City will only repair from the water main to the property line. After the service crosses the property line, maintenance becomes the responsibility of the property owner.

9. How do I know if my toilet is leaking?

Sometimes you can hear the toilet running. There are also leaks that are considered silent toilet leaks. Here are two tests that you can do to help you check your toilet for a leak:

1.  Dye Test – Flush the toilet and wait 5 minutes for it to refill. Put a few drops of food coloring in the back of the toilet tank. Wait about an hour and do not flush. If the food coloring is now in the bowl of the toilet you will need to check, and in most cases, replace the plunger and seam in the toilet tank. 

2.  Stand tube test – Flush the toilet and wait 5 minutes for it to refill. Remove the back of the toilet tank cover. Sprinkle some powder on the top of the water. If the water level is too high, you will see the powder on top of the water drain down into the stand tube. This is a silent type leak in your toilet. You will need to adjust the water level to ½ inch below the stand tube.

For other ways to troubleshoot high water usage, please visit our High Bill Investigation page.

10. I have a high water bill. Can I get an adjustment?

If you had a leak, and the water did not enter the sanitary sewer, then we can make an adjustment to the sanitary sewer portion of the bill only. 

Please access our online Bill Adjustment Request Form to find out if your bill can be adjusted.

11. What kind of leaks will affect my bill?

All leaks will affect your bill. 

A faucet with a slow drip can waste almost 3 gallons of water a day. 

Toilet leaks are the most common type of leaks and are difficult to find because the water is lost directly to the sewer.  Toilet leaks can increase your bill substantially. 

Refer to our High Bill Investigation page for ways to troubleshoot high water usage.

12. How can I lower my water bill and save water at home?

Please visit our Water Conservation page to learn more about many ways to save water.

13. I am a landlord and want my tenants water turned off to evict them. Can you turn off the water?

No - a landlord cannot use the termination of utility services as a means of eviction.  This is a landlord/tenant dispute that must be settled through civil court.