▼

Boil Advisories

Show All Answers

1. What does it mean when a boil advisory is issued and under what circumstances will it occur?

The City's Water Department will put a boil advisory in effect for two reasons.

The first and most typical reason is if a water main break occurs and there is potential contamination in the area of the break. In this case, the advisory is a precaution and will be in effect for three days in predetermined areas. Once a water main break has been repaired the City is required to take water samples from the area of the break and have them tested for contaminants. These tests take 48 hours. Once the results prove negative for any contaminant, the City will lift the advisory. If a contaminant is detected the City will extend the advisory. New samples will be tested until the contaminant has been removed from the system.

The second, and most rare, reason an advisory would be issued is if a contaminant is detected during the routine testing the City performs on the entire water system. If this is the case, the City will issue a boil advisory for the entire system until the source of the contaminant is determined and until it is proven that the contaminant has been removed from the system.

2. If the City's Water Department issues a boil advisory does it mean the water is unsafe to drink?

If a boil advisory is issued, residents should assume the water is unsafe to drink because of the potential contamination. It is important to follow the advisory directions because of the potential contamination.

3. How long should the water boil to adequately kill disease-causing microorganisms?

Under a boil advisory, it is advisable to bring the water you will use for drinking, cooking, and all personal hygiene usage to a rolling boil for three minutes.

4. Are there alternatives to boiling water?

Yes, residents may choose to use bottled water while the boil advisory is in effect. In some cases boiling water is not advised. Boiling the water will not remove sodium, nitrates, and other inorganic chemicals from water. It may increase the concentration of these contaminants.

5. What is a "no use" advisory?

A "no use" advisory would be issued notifying residents that they should not use the water for drinking, cooking, and all personal hygiene usage even after boiling. This type of notice remains in effect until the City's Water Department notifies residents that the water is acceptable for consumption and other uses.

6. How will residents know if a boil advisory is in effect?

There may come a time when we find it necessary to issue a boil advisory for portions of our City. If the area is reasonably small, notification is given to customers by house to house door tags. If the area affected is large and it is not possible to deliver door tags, the City of Monroe will advise all news media, including local radio stations, TV stations, and newspapers, including the list below:

Newspapers

• The Middletown Journal

Radio

• WLW Radio - 700 AM
• WKFS Radio - 107.1 FM
• WPFB Radio - 910 AM

Television

• WLWT - TV Channel 5
• WKRC - TV Channel 12
• WCPO - TV Channel 9

▼

COVID-19 INFORMATION AND RESOURES

Show All Answers

1. About COVID-19

The CDC is responding to an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has spread internationally and is now in the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”).

2. COVID-19 Symptoms

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

The following symptoms may appear 2-14 days after exposure.^*

• Fever
• Cough
• Shortness of breath

Call your doctor if you…

• Develop symptoms, and have been in close contact with a person known to have COVID-19
  OR
• Have recently traveled from an area with widespread or ongoing community spread of COVID-19.
  
  

3. COVID-19 Prevention Measures

While the City is closely monitoring the progression of the virus and is planning for the potential spread in the Upper Valley region, we are asking everyone to concentrate their efforts on PREVENTION. There is currently no vaccine to prevent COVID-19. 

Prevention measures that are accessible to almost everyone and should be practiced regularly include:

• Proper Hand Washing (If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol)
• Covering Your Cough
• Avoiding Touching your Eyes, Nose, and Mouth
• Avoiding Close Contact with Anyone Who is Sick (Maintaining a minimum distance of 6 feet)
• Staying Home When You Are Sick
• Regularly Cleaning and Disinfecting Frequently Touched Objects and Surfaces
• Following the *CDC’s Guidance for Travel.

During this time of uncertainty, we also ask that our community continue to follow CDC guidance regarding practicing responsible social distancing and personal prevention measures as well as the following recommendations for People at Serious Risk for COVID-19:

If you are at higher risk of getting very sick from COVID-19, you should:

• Stock up on supplies
• Take everyday precautions to keep space between yourself and others
• When you go out in public, keep away from others who are sick, limit close contact and wash your hands often.
• Avoid crowds as much as possible
• During a COVID-19 outbreak an outbreak in your community, stay home as much as possible

4. How can I pay my utility bill?

To limit exposure we encourage residents to pay utility bills online,  by phone, mail or via the drop box located behind the city building near the Police Department entrance.

Online:
Create an account here.

Phone: 513-539-7374

Mail to:
City of Monroe
PO Box 330
Monroe, OH 45050

Dropbox Location:
City of Monroe
233 S. Main St.
Monroe, OH 45050
Green box near the police department entrance.

5. How do I file my 2019 tax return?

The Tax office will NOT perform in-person tax preparation services. Phone appointments may be scheduled during normal business hours and on designated Saturdays. If you opt for a scheduled phone appointment, documents must be received in the tax office via mail, fax, drop box, or a secure portal prior to your appointment. Contact the Tax office at tax@monroeohio.org to obtain access to the secure portal.

6. How can I make a tax payment?

To limit exposure please submit income tax payments by phone, mail, or via the drop box located behind the City building near the Police Department entrance.

Phone: 513-539-7374 option 3

Mail to:
City of Monroe
PO Box 629
Monroe, OH 45050

Dropbox Location:
City of Monroe
233 S. Main St.
Monroe, OH 45050
Green box near the police department entrance.

7. How can I apply for a building or zoning permit?

To limit exposure we encourage all residents and contractors to submit permits via email to planning@monroeohio.org. City staff will follow up with a phone call for payments and any questions about the digital submittals.

8. Will court proceed as normal?

Please contact Becky Rosenbalm at 513-539-6201 or rosenbalmb@monroeohio.org for information specific to your case.

▼

Finance - EMS Billing

Show All Answers

1. What is Emergency Medical Service (EMS) billing?

EMS billing is a service fee charged by the City of Monroe for ambulance transportation to a hospital facility.

2. Why does the City of Monroe charge for EMS services?

The costs to operate the fire department and emergency medical service have risen over the years and billing for EMS calls help off-set the expenses.

3. Who will be billed?

We will bill only the insurance carriers of Monroe residents who are insured or have Medicare coverage. In other words, if you live in Monroe and do not have health insurance, we will not bill you. We will bill all non-residents even if they are not insured.

4. Who receives the ambulance bill?

For those who live in Monroe, the ambulance bill goes directly to third-party payers. Third-party payers include Medicare, Medicaid, and private health insurers. No bill should ever be sent to persons living in Monroe even if third-party payers do not pay.

For those who do not live Monroe, the initial ambulance transport billing goes to a third-party payer, if available. If the bill is not paid by Medicare, Medicaid or a private health insurer, we will bill the individual.

You may receive an Explanation of Benefits (EOB) from your insurance carrier. This is not a bill. Your insurance carrier may not reimburse the city for the full fee, but if you live in Monroe, you are not responsible for this difference.

5. How do I get a copy of an EMS report or EMS billing record?

EMS reports are available in compliance with the HIPAA privacy laws to protect the medical information of all patients. Contact the fire department at 513-539-8380 to request a copy of an EMS report.

The city contracts with Change Healthcare to process all EMS billing. Please feel free to call them with any questions or concerns related to your ambulance bill at 1-855-626-9660

▼

Finance - General

Show All Answers

1. Where can I obtain Monroe's W-9 Form?

Click here to be directed to the City of Monroe W-9 form. 

▼

General

Show All Answers

1. I'm getting ready to start a home project. Where can I find out what permits are required?

Any users looking to construct a new building, finish a basement, an HVAC upgrade or other home improvement projects, would need to apply for a building permit. Visit our Building Forms page to learn more about requirements and to find documentation.

2. I'm new to the area. Where can I find information about setting up utilities?

Find information about garbage collection, sanitary sewer service, water, online payments, and more by visiting our Utilities page.

3. Does the City accept online payments?

Yes! Make your utility payments online by visiting our Payments page.

4. Where do I vote?

Please visit the Board of Elections website for your county.

Warren County Board of Elections

Butler County Board of Elections

5. When are the trash pick up days?

Please reference the Rumpke trash schedule.

▼

Income Tax - General Questions

Show All Answers

1. What is the current tax rate?

• 2% for businesses and renters
• 1.5% for homeowners and homeowner dependents

Contact the tax office at 513-539-7374, option 3 or tax@monroeohio.org for more information.

2. How do I submit my tax documents?

• US Mail
• Fax (513) 539-6209
• Secure portal. Please click the link to request access to the secure portal for submitting tax documents.
• Utility drop box

3. Are students required to file a City tax return?

The City of Monroe is a mandatory filing municipality. However, effective October 28, 2021, our ordinance was revised to the following: individual taxpayers under the age of 18 years old, are only required to file a return if their income or liability meets Federal filing guidelines.

4. When are estimated payments required?

Estimated payments are required by Ordinance if the tax liability for the previous year is $200 or more. 

5. When are the quarterly estimates due?

April 15th, June 15th, September 15th, and January 15th

6. Are retired persons required to file and pay City of Monroe taxes?

Effective October 28, 2021, local municipal income tax filing requirements for retirees has changed to the following: Any resident individual taxpayer who is fully retired (no taxable income as defined in Section 887.041(a)) shall not be required to file an annual return with this municipality after they have notified the municipality of their retirement in writing.

If a resident individual taxpayer who is fully retired earns taxable income, as defined in Section 887.041(a), in any particular fiscal year and the amount of the income meets the federal filing guidelines, the taxpayer shall file an annual municipal income tax return with the municipality. 

For questions or to complete a Retiree Notification Form, contact us at 513.539.7374 option 3 or tax@monroeohio.org.

7. If I only lived in Monroe for part of the year, do I still need to file a return?

Yes. A return is required to be filed. The return will be prorated based upon the number of days as a Monroe resident.

8. What is the due date of the year-end withholding reconciliation (W-3)?

February 28th each year. 

9. What determines my withholing due date?

Effective October 28, 2021, withholding payments are required by Ordinance as follows:

• Under $200 a month is paid quarterly
• $200 or greater a month is paid monthly

10. What are the due dates for withholding payments?

Monthly withholding payments are due on the 15^th of the following month. Quarterly withholding payments are due: 1/31, 4/30, 7/31 and 10/31.

11. What are the business hours of the tax office?

Monday through Friday from 8:00am to 5:00pm for assistance via phone or email.
Monday through Friday from 8:30am to 5:00pm for walk-in tax preparation, payment processing and general assistance.

12. Do I need an appointment to come in to see someone in the tax office?

Contact the tax office at 513-539-7374, option 3 or tax@monroeohio.org for more information.

13. I need to make a tax payment. Do I need to see someone in the tax office to do this?

No. 

Payments can be made via the drop box located near the lower level entrance, by US mail, or through the Community Service Specialists by walk-in or by calling 513-539-7374.. 

14. I am married, do my spouse and I have to file a joint return with Monroe?

No. You are not required to file a joint return with Monroe. However, it is preferred that couples file in a consistent format each year (joint or separate). There is no advantage to filing separately with the City.

15. Do I need to file a City tax return?

Yes, the City of Monroe has a mandatory filing requirement. 

16. How can I obtain a City of Monroe income tax return form?

• Forms are available on our website the "Tax Forms" page
• Forms can be mailed or emailed directly to the taxpayer

17. What documents do I need to bring with me to file a tax return?

Contact the tax office at 513.539.7374, option 3 or tax@monroeohio.org for more information.

18. What is the Monroe Local School District number?

The Monroe Local School district number is 0910.

19. If I work in a City with a tax rate lower than Monroe's tax rate, do I get credit for the other City taxes paid?

Monroe will give 100% credit up to your individual tax rate (2% for renters and 1.5% for homeowners) OR the tax rate of that city (whichever is lower).

20. My W-2 shows differing amounts in the Federal income box, local wage box, and Medicare wage box. Which amount should I use as my taxable wage for Monroe?

Box 5 or Box 18, whichever is higher.

21. Does Monroe give credit for county or school taxes paid?

No.

22. What is the filing due date for the City individual and business tax returns?

• Individual returns: On or before April 15*
• Business returns: On or before April 15* or the 15th day of the 4th month following the end of the fiscal year. 

*If the due date falls on a weekend or a federal holiday, the due date will be the following business day.

23. How do I request a refund for income taxes paid to the city of Monroe if I am not a resident?

Information is available on our website on the "Refunds/1099-G Statements" page or click here to obtain a Non-Resident Refund Request Form.

24. What income is taxable and non-taxable?

A list of taxable and non-taxable income is listed here.

▼

Mayor's Court

Show All Answers

1. What forms of payment are accepted?

The Monroe Mayor's Court accepts the following as forms of payment:
Cash, money order, personal or company check, and all major credit cards. Credit card payments can be paid by telephone or by clicking here. We will send you a receipt either by e-mail, mail or fax. Please do not mail cash.

To make a payment, call 513-539-6201 or visit the Mayor's Court at: 

233 S Main Street
Monroe, OH 45050

2. What is a "Payout”?

A payout is a minor misdemeanor that carries a fine that can be paid without making a court appearance. The fine is paid to the Violations Bureau of the court. If you choose to make a court appearance, the payout amount no longer applies. The Magistrate will determine the fine amount and court costs will be added to that amount. For more information, call 513-539-6201.

3. I am not able to appear in Court on the date I have been scheduled, what can I do?

You may obtain a continuance by signing a Time Waiver and your case will be continued until the next court date. Continuances are not given on the day of court. Please contact Rebecca Rosenbalm, Clerk of Court, at 513-539-6201 for a continuance or further information.

4. My citation is a payout, but I won't have the money to pay by the court date, what can I do?

You may obtain a continuance by signing a Time Waiver and your case will be continued until the next court date. Continuances are not given on the day of court. Please contact Rebecca Rosenbalm, Clerk, at 513-539-6201 for a continuance or further information.

5. When I appear in Court, I may not have enough money to pay the fine and court costs in full, what can I do?

If you are unable to pay your fines and costs in full on the day of court, you may be given additional time to pay. We will place you on a weekly, bi-weekly, or monthly plan that you set up with the Clerk of Court. Failure to adhere to the Payment Agreement or Failure to Pay can result in a warrant for your arrest, possible suspension of your driving privileges, a block against your registration privileges, and the remaining balance sent to collections.

6. I missed my Court date, what can I do?

If you have missed one court date and do not have a signed court granted continuance on file, a $10.00 late fee will be added to the cost of your fines and costs, and a notice of a new court date will be mailed to the address on file with the court. If you have missed two court dates, a warrant will be issued for your arrest and a $50.00 warrant fee will be added to the fines and costs. If you have a bench warrant it is possible that a block against your registration privileges has taken place, or a suspension against your driving privileges. Please contact Rebecca Rosenbalm, Clerk, at 513-539-6201 for more information on a specific case.

7. Will I get points on my license?

Most moving violations carry 2 points, other violations such as Reckless Operation or Driving Under Suspension can carry 4 or 6 points. These points are reported to the Ohio Bureau of Motor Vehicles. For more information, call 513-539-6201.

8. I did not have my proof of insurance with me at the time of the citation, what can I do?

If you did not have your proof of insurance with you on the date of the citation, proof must be shown to the Clerk of Courts either when paying the citation or appearing in Court. Your insurance must be in effect at the time of your citation and must be for the vehicle in question. You may mail a copy of your insurance card with your citation and payment or you may fax your proof of insurance to 513-360-2218, ATTN: Rebecca Rosenbalm, or email Rebecca Rosenbalm.

9. I did not have valid insurance in effect at the time of the citation, what happens now?

The court must report that there was no insurance in effect at the time of the citation to the Bureau of Motor Vehicles (BMV). The BMV may place a suspension against your driver's license for a period of 90 days to 2 years depending on prior offenses for driving without insurance. Please visit the BMV website for further information or contact Rebecca Rosenbalm, Clerk at 513-539-6201.

10. What degrees of offenses can the Monroe Mayor's Court hear?

• First degree Misdemeanor (M1) - Jail time of up to 180 days - maximum fine of $1000 + costs
• Fourth degree Misdemeanor (M4) - Jail time of up to 30 days - maximum fine of $250 + costs
• Minor Misdemeanor (MM)- No jail time- maximum fine of $150 + costs
• Second degree Misdemeanor (M2) - Jail time of up to 90 days - maximum fine of $750 + costs
• Third degree Misdemeanor (M3) - Jail time of up to 60 days - maximum fine of $500 + costs

For more information, call the Mayor's Court at 513-539-6201.

▼

Police

Show All Answers

1. How do I obtain a copy of a police report or accident report?

All non-accident reports must be obtained from the Monroe Police Department. The cost for a report is free unless it is over 10 pages or contains pictures. It's $0.05 per page over 10 pages.

Accident reports, completed by Monroe Police Officers, can be obtained online.

2. I need to have fingerprints taken. Where can I get this done?

The Police Department offers fingerprinting on Tuesdays from 10 a.m. to 11 a.m., and Thursdays from 5 p.m. to 6 p.m. Fingerprinting costs $27. No appointment is necessary, but you are required to bring the fingerprint cards that will be used if you need inked prints; if not it will be done electronically.

3. How do I report a concern, complaint, or commend a Monroe Police employee?

The Monroe City Police Department is committed to maintaining a professional force and department. Both officers and civilians work for the department. If anyone has a complaint or commendation regarding an officer's actions or a civilian employee’s actions, he/she is encouraged to speak with a department representative about the incident. Everyone should know they have every right to make a complaint and that no retaliation will come as a result of that complaint. The Department will diligently investigate the complaint and implement corrective measures if they are warranted.

4. I would like to ride along with a police officer. How do I sign up?

Residents who want to ride along with a police officer may obtain a ride along application from the police department. Once it is completed and turned in at the Police Department, an Officer will contact you to set up a date and time for this worthwhile experience.

5. How can I report a traffic-related problem in my neighborhood?

You can report traffic-related problems in your neighborhood by calling the dispatcher at 513-539-9234. Please provide information to the call taker about the location, nature of the problem, when it occurs, and whether you would like to have an Officer call you back. The problem will be forwarded to the appropriate unit for response and action.

6. How can I report a vehicle left on the street for a long period of time?

Call the Police Department non-emergency number at 513-539-9234, and advise the call taker of the location and description of the vehicle. An Officer will check the vehicle to determine whether or not it can be legally on the street.

7. How can I report narcotics activity in my neighborhood?

You can report narcotics activity in your neighborhood by calling the Police Department at 513-539-9234.

8. Can I make a police report over the phone or does a police officer have to come to my house?

The City of Monroe Police department does not take reports over the phone. We feel that it is important that an Officer respond to your home or business and talk with you directly while taking a report.

9. I received a traffic ticket, where do I pay?

You should pay your ticket by mail, or in person to the appropriate court checked on your citation. The reverse side of the ticket will have information regarding payment. Contact the appropriate court for further information.

10. I received a traffic ticket and I don't think it is fair. What can I do?

If you received a traffic ticket and you feel that it was issued in error, then we encourage you to set up a hearing before a judge. To do this, do not pay the traffic ticket, show up on the court date given on the citation to contest the citation. If you do not pay the citation out prior to the court date or show up on the court date, a warrant will be issued for your arrest.

11. Why aren't officers catching "real" criminals, instead of writing tickets?

It is the policy of the Department to enforce all of the laws of the State of Ohio, and by doing such, the Department is committed to effective traffic enforcement to reduce accidents, apprehend drunk drivers, and to ensure a high degree of safety on the highway.

12. Should I report suspicious activity in my neighborhood?

Yes, the Police Department depends on citizens calling to report crimes or suspicious activity. The police person who takes your call will ask questions about the suspicious activity to determine its nature and ask for descriptions of the people involved. You may be asked if an officer or detective may contact you. Please call 513-539-9234 to report suspicious activity.

13. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?

To report incidents involving animals call 513-539-9234. If an animal appears to be a threat to the safety of an individual, call 911.

14. What can I do about my noisy neighbors?

While the noise is occurring, call the Police Department non-emergency number 513-539-9234.

15. Why can't officers resolve or intervene in a civil matter?

Officers generally do not actively get involved in civil disputes as they are not empowered by state statute to do so. These incidents are best dealt with by contacting an attorney or the courthouse. However, do not hesitate to call for an officer in any situation, as he/she will recommend some options available to you.

16. I have been a victim of identity theft, what do I do?

Contact the following credit bureaus:

• Equifax: 888-766-0008.
• TransUnion: 800-680-7289.
• Experian: 888-397-3742.

If you are a resident of Monroe and are a victim of Identity Theft, call the non-emergency number at 513-539-9234 to have an officer dispatched to take a police report or stop into the police department to file the report. You should bring in any paperwork or evidence you have regarding the identity theft.

For further information regarding identity theft, visit the following links:

• Federal Trade Commission
• U.S. Department of Justice
• Social Security Administration

▼

Utility Billing - General Questions

Show All Answers

1. Where is the Utility Billing office located?

In the Finance Department in the upper level of the City building. 

233 S. Main St. 

Monroe, OH 45050

2. What are the hours of the Utility Billing office?

We are open to the public from 8:30am to 5:00pm Monday through Friday.

3. Can you add / remove my name from a bill?

Contact the Utility Billing Department at 513-539-7374 x 1002

4. Do you accept payment arrangements?

Contact the Utility Billing Department at 513-539-7374 x 1002

5. Can you fax or e-mail a copy of my prior bills?

SIgn up for paperless utility bills here.

Email your request to UB@Monroeohio.org and we will get a copy of the bills back to you as timely as we can, depending upon the size of the request. 

6. What is this delinquent message on my bill?

Any account 15 days past due is subject to disconnect. The delinquent message on your bill is notification that you are eligible for disconnect on the next shut off day.

7. I can't pay my entire utility bill by the due date, will you accept partial payment?

Contact the Utility Billing Department at 513-539-7374 x 1002

8. What are my options for paying my utility bill?

Click here for payment options. 

9. When is my utility bill due?

The utility bills are due on the 18th of each month.

10. May I pay my utility bill with a credit card?

Click here to make an online utility payment. 

You may also call the office to make a payment over the phone or stop in at:

233 S. Main St. 

Monroe, OH 45050

11. Is there a utility deposit?

Yes. When an application is made by a non-property owner for water service, a deposit of two hundred dollars ($200.00) shall be charged to the non-property owner (occupant) of the structure for which application for water service is requested.   

12. When is my utility deposit returned?

The deposit of two hundred dollars ($200.00) shall be applied to the final water bill with any balance refunded, or a bill for any balance due to the City shall be rendered to either the non-property owner or property owner as provided by the County Auditor property tax records database.

13. How can I sign up for paperless billing?

Click here to sign up for paperless utility bills. 

14. My utility bill is high. What does this mean?

Your utility bill is based on your consumption and meter size. If your bill is higher than past bills, check your consumption history in the Citzen Self Service section of the web site. If you are not already signed up you can sign up here.. The consumption listed here corresponds to the reading dates. If your consumption increases, your water bill will be higher. Since sewer charges are based on water consumption, sewer charges increase along with water charges.

Additionally, many customers have seasonal water usage patterns, and use more water during summer months than in winter months. This can be due to swimming pools, watering gardens, and also irrigating lawns. There is usually no problem with this type of consumption fluctuation.

If your usage increases, and you do not know of a reason, this may be indicating a leak in your house or on your line. Keep in mind that having extra house guests or a toddler that becomes toilet trained may increase your usage.

15. Can I request an adjustment online?

Click here to request an adjustment in the form center.

16. How do I sign up for new service?

Click here to sign up for new service.

▼

Utility Billing - Storm Water Utility Charge

Show All Answers

1. What is a storm water utility?

A storm water utility is similar to water, sewer and other utilities that you are familiar with. These utilities charge a fee for services provided. In this case, the service is the control of storm water runoff through construction, operation and maintenance of a storm water system.

2. Why do we need a storm water utility?

There are two main reasons. First, additional revenue is needed for storm water operations. The U.S. Environmental Protection Agency is requiring Monroe, and over 400 other municipalities (i.e. counties, cities, townships, colleges, prisons, Ohio Department of Transportation (ODOT)) in Ohio, to improve storm water operations to prevent pollution and improve storm water quality as part of the "National Pollution Discharge Elimination System." Second, dedicated revenue is needed to maintain and improve the storm sewer system.

3. What is the concern about storm water quality?

A major storm water quality concern is "non-point source pollution". As the name implies, non-point source pollution comes from numerous locations and is carried through runoff. The types of pollutants include toxins, metals, oils, nutrients, and fecal coliform bacteria from septic systems, leaking sanitary sewers, farm animals, and pets. These directly impact water quality and now represent a large percentage of the pollution picture. Street sweeping, elimination of septic flows and leaking sanitary sewers, and increased cleaning of storm drains can control these pollutants.

4. What is the service charge based on?

Eventually, the service charge will be based on the amount of impervious area within a property. Impervious area is the best indicator of how much you use the storm water system. Single-family homes provide the basis for the rate. We are currently in the process of determining the average amount of impervious area for a single-family residence, which will form the basis for our storm water utility rate structure. For now, we are charging a single rate for residential properties and another for commercial, institutional, and industrial properties, regardless of property size, to provide income for our storm water program until an impervious area-based rate structure can be developed.

5. How much is the storm water utility charge?

The rate has been set at $3 per month for residential properties and $5 for commercial, institutional, and industrial parcels.

6. What is an impervious surface?

When property is improved through buildings, pavement, or trafficked gravel, water is prevented or retarded from getting into the soil. These areas are termed impervious surfaces because they restrict natural infiltration and increase runoff from the property.

7. Is this a one-time charge?

No. It is an ongoing fee for the development of new storm water operations, control facilities, their maintenance and water quality compliance.

8. How is property measured?

Impervious area on non-residential properties was measured from recent aerial photos with the actual measurement done via computer imaging. This produces a high degree of accuracy.

9. Who has to pay?

All developed property within the City will pay the storm water service fee. That includes houses, schools, public facilities, churches and businesses. The only exceptions are public streets, which are designed to collect and carry storm water runoff.

10. Is there a review process for the assessed service charge?

Once the impervious area-based rate structure is in place, there will be a review process. It will include a review of the accuracy of the City's impervious surface measurements and the calculation of the service fee.

11. How much money will this service fee raise for the Storm Water Utility?

Currently approximately $140,000 annually. This program will fund capital improvements, operations, maintenance, development review, administrative services, field inspection and regulatory compliance.

12. Why are churches and schools being billed?

The service charge, just like water and sewer fees, is based upon the cost of services provided. Because this is not a tax, it is collected from all customers who receive service. Churches and schools contribute a significant amount of runoff to the City because of their size and amount of hard surface. They will be treated like all other customers under the rate structure.

13. Can I deduct the storm water fee on my taxes?

For commercial property owners, the IRS, depending on your specific tax situation may consider the charge a cost of doing business. Residential property owners will likely not be able to deduct the storm water fee on their taxes.

14. How will I be billed?

The storm water fee will appear on your monthly utility bill. The storm water portion of the fees collected will be remitted back to the City from the water utility.

15. Is it possible to have my fee reduced?

The City is investigating a fee credit program. Property owners who reduce the amount of runoff leaving their property may have their fee reduced by a percentage that will be determined as part of the impervious area-based fee rate structure investigations.

16. I have installed detention basins on my property. Shouldn't this be reflected in a reduced fee?

The City anticipates that there will be credits available for reducing the volume of runoff once the impervious area-based rate structure is implemented.

17. How can you impose this fee without a vote?

This is not a tax but a user fee. A public vote is not required to impose a user fee. The City Council has reviewed a number of options for funding storm water management. Ordinance 2003-25 was presented in two reading for approval to Council and went into effect September 25, 2003.

18. What happens if I don't pay?

Most of our water utility customers have an excellent payment history and have been able to remain current with their bills. Unpaid bills will be referred to collections.

19. Where does the money go?

Some of the other important components of this program include:

• Construction of long overdue capital storm water facilities
• Increased maintenance of the City's storm water system
• Inspection and enforcement of storm water regulations and standards
• Public information and education
• Street sweeping

20. Isn't there already a fund for storm water?

No. Ditch cleaning, street sweeping, culvert repair, and storm drain cleanout are currently covered by the City’s Street Department budget.

21. Why not add this to my property taxes?

Property taxes are based upon the assessed valuation of land and their improvements. These values have little relationship to an individual property's use of the storm drainage system. A service fee, applied to all parcels, is a more equitable method of funding the program. Many tax-exempt properties, such as schools, churches and government agencies are large contributors to the storm water runoff problem. They will pay their share of the utility fee.

22. Is this money going to take care of the drainage problems created by new development?

No. Every developer is required to provide the drainage improvements necessary to handle the runoff generated by that development. Developers must also pay an impact fee or construct an equivalent portion of the City's storm drain system to relieve the impact of the new development on the overall system. All impervious area created by these new developments will be included within the storm water utility and will pay the service fee just as everyone else in the City.

23. I am a renter; do I pay the fee or does my landlord?

Under most conditions, the bill will go to whoever pays the water bill for the property.

24. The City required me to build all these extra parking spaces. Why should I have to pay a service charge for them now?

Parking spaces are based on standard estimates of traffic and need, and are necessary requirements of doing business.

25. My business is not connected to the City's drainage system. Why should I have to pay?

Your property may not be physically connected to the drainage system in the same manner as water or sewer but you are still provided service. How? The City's storm water program improves and maintains those upstream storm water facilities that protect your property. They establish design criteria, and regulate development that helps control off site storm water problems. This program is taking steps to reduce storm water pollutants that degrade our culinary water quality and the environment of the City. Every property owner in Monroe is served by these activities.

26. Has this program been used anywhere else?

Yes. There are many storm water utilities in large and small communities throughout the nation, with many more in the planning stages. Locally, the following localities have implemented or will soon implement fees for storm water management:

• Cincinnati
• Franklin
• Hamilton
• Lebanon
• Mason
• Middletown
• Trenton

27. How can I be sure this fee won't pay for other City projects?

Under law, storm water fees may not exceed the cost of providing storm water improvements and services. Your fees will go into an "enterprise" or special fund that will be used only for the storm water program. Professional auditors, to ensure compliance, will audit this fund annually.

28. I have a storm drainage problem, what shall I do?

Give us a call at 513-539-7374 or email us and we will be happy to see what can be done.

▼

Utility Billing - Street Light Utility Assessment

Show All Answers

1. What is the street light utility assessment?

At its July 26, 2016 meeting, City Council approved a new street light utility charge to be billed on the customer’s monthly utility bill and eliminated the property tax assessment program for those same costs. The street light utility was put into place for residential and business properties to recover the cost of street lights. Annually, the City has levied those costs to each real estate parcel based on the frontage of an individual property. The street light utility was previously assessed on the property taxes and, after the meeting in 2016, was moved from the property tax bills to the monthly utility bills. 

2. Why is the City utilizing a street light assessment?

The street light assessment is based on the overall equal benefit of public safety and security that is provided to the residents and businesses. 

3. Who is being assessed for the street lights?

All parcels and utility accounts are charged the street light utility assessment.

4. How is the street light assessment calculated?

In order to determine the monthly street light utility charge, the total street light costs for the prior calendar year is divided by the number of utility accounts billed by the City. Unless otherwise billed by individual units, multiple unit dwellings will be competed and billed by the aggregation of each of the single-family equivalents. For example, a four-unit apartment building which is billed a single billing for the entire dwelling would be billed at the sum of four separate units. Therefore, the monthly bill would be $7.72 (4 x $1.93 a month/unit).r separate units. Therefore, the monthly bill would be $7.72 (4 x $1.93 a month/unit).

5. How long will the street light assessment last?

This is an ongoing charge that will be adjusted every subsequent year based on the prior calendar year cost to the City as charged by Duke Energy.

6. How am I charged for the street light assessment?

The customer is charged each month on the utility bill.

7. How does the street light assessment benefit me?

The assessment provides a standardized public street lighting system citywide that will promote safety and security in our neighborhoods, business districts, and across the roadways.

▼

Utility Billing - Summer Sewer Credit

Show All Answers

1. What is the summer sewer credit?

The summer sewer credit program is authorized by Butler County Department of Environmental Services to give homeowners a break on their sewer bill during the summer months for filling up pools or watering for new sod, existing grass, trees, flowers, etc.  This credit will automatically calculate on the bills during the months of July – November (which is for June – October usage).  

2. How is the summer sewer credit calculated?

The City of Monroe will take your highest winter usage from bills during the months of December – April (which is for November – March usage), and your Summer sewer usage will not exceed this amount billed during the Winter months.  If there is no history to calculate, you will not be billed for any sewer usage billed over 6000 gallons.

3. What if I fill my pool or water my lawn prior to the summer sewer credit period?

If you fill your pool or start watering prior to the summer sewer credit period, please record the beginning & ending readings (of filling your pool). You will then submit this information utilizing the Request for Bill Adjustment form in the form center or by emailing the information to the Utility Billing department. This information should include your name, address, account #, a reason for the high usage, beginning & ending readings, and a calculation of how much water you used. With this information, the City of Monroe can adjust your sewer usage.  If you do not have the readings or cannot estimate how much water you used, the City will estimate based on your last 6 months usage. Please note that an adjustment cannot be made if you are not on City Sewer.

▼

Utility Billing - Trash and Recycling

Show All Answers

1. When is my trash day?

Access the list of trash pick up days here.

2. When is the large item pick up?

Twice a year, as determined by City Council, Rumpke will pick up large items (items that normally would not be picked up on regular trash pick-ups). They are always on a Saturday, and usually in the spring and fall.

3. How can I rent a large trash container on wheels?

If you would like to rent the large trash toter on wheels, please contact Rumpke directly at 513-742-2900. Rumpke charges $2.50 per month per toter and will directly send you a quarterly bill for this rental. Please note that this is not a mandatory rental and you can use your own trash containers or bags.

4. How can I get a recycling container?

Rumpke provides the recycling containers free of charge in two different sizes. The sizes offered include a small bin with no lid and a large wheeled toter with a lid. Please contact Rumpke directly to let them know what size recycling container you would like.

5. What if my trash was missed?

If your trash was missed, please complete the trash and recycling complaint form. This completed form is logged for our records and routed directly to Rumpke to coordinate a pick up. If they are still in the area, they will pick up the missed trash or recycling the same day. If they have left the area, usually they will pick up the missed trash within the next 24 hours with the exception of weekends and/or holidays.

6. What is Rumpke's phone number?

513-742-2900

7. How do I sign up for trash service?

Click here to sign up for new service.

▼

Utility Billing - Water Meter & Reading Equipment Fee

Show All Answers

1. Who is required to have a water meter?

All new homes in Monroe are required to have water meters installed in pits in the front yard. Older homes will probably have meters located inside the premises. Each meter is read remotely by use of radio technology. The unit that allows this technology to be used is located on the lid of the water meter pit, so please be careful while mowing or working around the pit lid to prevent damaging the read unit.

2. Can I tell if I have a leak by looking at the reading unit on my meter?

The meter dial contains a leak detector indicator. This is a small, red asterisk to the left of the center of the dial. This indicator moves even with minute amounts of water flow. If all water-using appliances are turned off and not using water, the indicator should not be moving. If it is, there is a leak somewhere in the home distribution system. It is your responsibility to have leaks repaired unless it is at the meter itself.

3. Who owns the water meters?

The meters are owned, installed, and maintained by the City of Monroe. Water meters must remain accessible at all times for reading, inspection, and removal for repairs. Meter locations must be approved by the Monroe Water Department, as are any changes in the location of the meter.

4. Will I be charged if my meter has to be upgraded?

Beginning December 31, 2012 the FCC regulations required the City to update our reading equipment including the transponders attached to the meters and in some cases, the entire meter. Instead of charging each resident for the upgrade to their meter per Ordinance 1040.04, Council adopted a $3.00 per month fee for all residential customers to fund this initial project as well as future upgrades to the meters and reading system. Commercial customers will still be billed individually for the replacement cost of their meters per the Ordinance.

5. What is Automatic Meter Reading?

AMR stands for Automatic Meter Reading. The meter uses a radio frequency signal to transmit the meter read to a receiver that is utilized by the City’s meter reading staff. 

6. Will the AMR interfere with cell phones, garage door openers, or other electronics?

No. The transmitter is fully compliant with all FCC regulations and will not interfere with any other radio signal.

7. Do I need to be home to have my water meter changed?

Yes, if the water meter is located inside your house. Someone will need to provide access to the meter. You will need to make those arrangements with us to have someone at your residence during the appointment slot.

No, if the water meter is located outside in a meter pit. We will confirm that water is not being used and proceed with the meter change out.

8. How long does it take to change out a water meter?

A normal meter replacement will typically take 15-25 minutes, however, each location is different taking into consideration the condition of the adjacent plumbing and other conflicting home improvements.

9. How do I make an appointment to have my water meter changed?

Please call the City at 513-539-7374.

▼

Utility Billing - Water Usage and Charges

Show All Answers

1. How much is my water bill?

It can vary, please call the City at 513-539-7374.

2. When is the next water meter reading?

Meter reading dates for the subsequent month are listed on your current month's utility bill.

3. Can you read my water meter before I move?

The Utility Billing & Collections specialist will access the meter reading software and record the usage as of your move out date. If unable to access the meter read, a work order will be generated for public works to obtain the reading.

4. I am a landlord and want my tenants water turned off to evict them. Can you turn off the water?

No. This is a landlord-tenant dispute that must be settled through civil court. Please refer to the city ordinances for additional information reference tenants rights to obtain water service.

5. A plumber told me to have my water turned off. Can you send someone out now? Is there a charge?

There is a trip charge of $35 each direction during the Water Department working hours. The City does not take requests to shut the water off outside of the Water Department's working hours of 7 am to 3 pm. If you have an emergency please contact dispatch at 513-539-9234.

6. What do I need to do when filling my pool?

Record the start time, start meter reading, stop time, stop meter reading, total gallons used and submit the information to the Utility Billing department. This information can also be submitted on the Request for Bill Adjustment form located in the Form Center.

7. What do I do when I have water running in my basement by the meter?

If the water is coming from the meter, the Water Department will come out and replace it at no additional charge to the resident (this is included in the Water Meter Replacement fee). If the water is leaking from the pipes on either side of the meter, it is the responsibility of the property owner and you will need to contact a plumber. The City cannot recommend a plumber.

8. How can I lower my water bill and save water at home?

Ways to save water.

9. I have a high water bill. Can I get an adjustment?

If you had a leak, and the water didn't enter the sanitary sewer, then we can make an adjustment to the sanitary sewer portion of the bill only. 

Examples of this situation would be a broken pipe under the slab or a leak in a basement with a dirt floor. Proof of repair must be provided for a credit to be issued. A request for adjustment can be submitted on the Request for Bill Adjustment form located in the Form Center.

10. I have a water leak in my yard. Who will repair it?

The City will only repair from the water main to the property line. After the service crosses the property line, maintenance becomes the responsibility of the property owner.

11. How do I know if my toilet is leaking?

Sometimes you can hear the toilet running. There are also leaks that are considered silent toilet leaks. Here are two visual tests that you can do to help you check your toilet for a leak.

1.  Dye Test – Flush the toilet and wait 5 minutes for it to refill. Put a few drops of food coloring in the back of the toilet tank. Wait about an hour and do not flush. If the food coloring is now in the bowl of the toilet you will need to check, and in most cases, replace the plunger and seam in the toilet tank. 

2.  Stand tube test – Flush the toilet and wait 5 minutes for it to refill. Remove the back of the toilet tank cover. Sprinkle some powder on the top of the water. If the water level is too high, you will see the powder on top of the water drain down into the stand tube. This is a silent type leak in your toilet. You will need to adjust the water level to ½ inch below the stand tube.

12. What kind of leaks will affect my bill?

All leaks will affect your bill. 

A faucet with a slow drip can waste almost 3 gallons of water a day. 

Toilet leaks are the hardest to visualize as the water is lost directly to the sewer and can increase your bill substantially. 

Refer to High Water Usage Checks for ways to troubleshoot high water usage.

13. Is my water meter read every month?

Your water meter is scheduled to be read for each billing cycle.  If for some reason the meter cannot be read your bill will be estimated based on previous usage history.

14. How do I start / stop utility services?

To start water and sewer service at an existing property, you will need to complete an application for water service. This form can be located in our form center or you can access a pdf version here. If you are renting, lease-purchasing, or buying on land contract, we will need additional approval from the landowner, a copy of the lease agreement, and a deposit will be required. 

To stop service, please complete the Move Out Form located in our form center. You may also call the City at 513-539-7374.

▼

Water Maintenance

Show All Answers

1. There is red water coming out of my faucet. How do I get rid of it?

Turn the water on in your bathtub and let it run for 10 to 15 minutes. Then try not to run any water for 1 hour. This should take care of the problem if it does not please call the Public Works Department at 513-727-8953 and we will send someone out to flush.

2. While doing laundry, red water has stained my white clothes. What do I do?

Go to the lobby of the City building and ask the front desk for some "Red Be-Gone" at no charge.

3. What is the hardness in grains per gallon (gpg)?

The hardness is 8 to 10 grains per gallon.

4. I have learned that I am on a boil advisory. What does this mean?

The boil advisory is a precautionary measure put into place to make certain that water quality has not been compromised. While on a boil advisory you should not consume any City water unless it has been boiled for 10 minutes.